FAQs

General

Can Spotify free be used with Jooki?

Yes, this feature is available on both generations. Please beware that the Spotify Free subscription contains advertisements that cannot be blocked by Jooki, and could potentially be inappropriate for children. (Spotify Premium is ad-free)

Do I need an Internet connection to use Jooki?

To use Spotify or other streaming platforms internet connection is required. If the content is loaded to a SD card (Jooki 1st generation) or in the Jooki's internal memory (2nd generation) then no internet connection is required.

Is it possible to use 2 Jooki at the same time?

Yes. It is possible to use two Jooki at the same time if you are using a subscription service such as Spotify. However, you can not use the same user account at the same time. A family subscription may be a good option to consider.

How much does Jooki weigh?

Jooki 2nd generation weighs 450g.
Jooki 1st generation weighs 800g.

What are the dimensions of the tokens?

The 2nd generation tokens are 5,73cm and 1,5cm high.
The 1st generation tokens are 4,47cm (diameter) and 1cm high.

Is Jooki compatible with audiobooks?

It depends. Jooki supports uploading your own MP3 files. However, it does not support MP3 with DRM (digital rights management).

Jooki 1st Generation

Will you continue to improve the first generation?

Yes. We will keep improving the software and mobile app and offering full support to all Jooki 1st generation customers.

Will the first generation support Bluetooth headphones?

Bluetooth headphones is supported only by Jooki 2nd generation.

Can the tokens and figurines of the 1st generation fit with the Jooki 2nd generation?

Yes. With a little extra push, the round tokens and figurines can fit in the Jooki 2nd generation.

Can the 2nd generation tokens be used on the Jooki 1st generation?

Yes, the tokens and figurines for Jooki 2nd generation functionally work with Jooki 1st generation. However, they do not mechanically lock onto the 1st generation player and will not hold when the player is moved around

Is the Jooki 1nd Generation waterproof?

Jooki is splash proof but cannot be immerged.

Jooki 2nd Generation

Is the startup of Jooki 2nd Generation faster than Jooki 1st Generation?

Yes. The second-generation startup time is two times faster than the Jooki 1st generation.

Will it have figurines or just tokens?

Jooki 2nd generation will have figurines coming in 2021.

Can the tokens and figurines of the 1st generation fit with the Jooki 2nd generation?

Yes. With a little extra push, the round tokens and figurines can fit in the Jooki 2nd generation.

Can the tokens and figurines of the first generation fit in the second generation?

Yes. With a little extra push, the round tokens and figurines can fit in the Jooki 2nd generation.

Can Jooki 2nd generation stream from Deezer?

Not currently.

What is the charging port of the Jooki 2nd generation?

USB-C

Do I need an SD card?

No. Jooki 2nd generation has an internal memory capacity of 8GB.

Does the Bluetooth support just wireless headphones or also audio?

Jooki 2nd generation is a certified Bluetooth speaker that supports both Jooki connecting to wireless headphones and a phone connecting to Jooki to play audio.

Is there still a connector for wired earphones?

No. However, wired earphones can be used with an adapter to USB-C.

Will the knobs also fast-forward?

Yes, the rotary knobs of the Jooki 2nd generation offer the option to skip tracks as well as fast-forward.

Is the Jooki 2nd Generation waterproof?

Jooki is splash proof but cannot be immerged.

Will the 2nd generation Jooki have a button to turn off the wireless connection?

Yes, users can turn on/off airplane mode on the entire Jooki family of products. On Jooki generation 2, there is no dedicated button and airplane mode is activated by a combination of buttons.

Is there any kind of a sleep timer on the Jooki 2nd generation?

Not yet. That said, Jooki generation 2 has the hardware to do it, and we plan to implement a sleep timer, but do not yet have a release date for that feature.

Shipping & Payments

Do you ship to Norway? What are the international taxes, duties, etc. that I have to pay?

Shipping to Norway is possible. The shipping cost is $19.99.
Import taxes are covered by the customer.

Do you ship to Switzerland? What are the international taxes, duties, etc. that I have to pay?

Shipping to Switzerland is possible. The shipping cost is $19.99.
Import taxes are covered by the customer.

Support

Does this updated Jooki 2nd generation fix the problem of WiFi sources being unreliable?

Good wifi support is very important, not only on the new version but on the entire Jooki family of products. Some people are experiencing issues with our latest software release on Jooki 1, but we keep on supporting it and committed to addressing this issue.

How do I contact your company if my question isn’t answered here?

Please send us an email to support@jooki.rocks